The Buenos Aires City Government has recently added a new service channel to provide information, support and advice in cases of gender violence. In the context of social, preventive and compulsory isolation, there are women who must live with their aggressor, so a phone call might not be an option to get help – there is currently a free toll line (144) available 24/7 to receive calls. Now, through ‘Boti’, the City's WhatsApp, those who need help can request it automatically through chat without the need to speak on the phone.