Guidance to consumers on rights and duties before Covid-19

Name of the local/regional government
Belo Horizonte
Type of initiative
Response
Type of response
Social cohesion

The Municipal Directorate for Consumer Protection and Defense (Procon BH) remains available to consumers to receive complaints, doubts and/or requests for clarification through the institution's email address. The idea is to establish closer monitoring between Procon and the population in order to curb abusive practices that harm the consumer, who is momentarily more vulnerable to market fluctuations in the face of the pandemic.

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